1444 Dover Rd. Epsom, NH 03234 603-736-8000

Privacy Policy from Autosmith Car Company

CONSUMER PRIVACY STATEMENT

Our Dealership, Is serious about keeping your personal information private and secure. This notice of our privacy policy explains how we use and protect your information. This form constitutes a legal notification and once accepted by you, authorizes this dealership to use this information to assist you in acquiring the products and services you seek. PLEASE READ THIS AUTHORIZATION AND PRIVACY STATEMENT CAREFULLY BEFORE YOU ACCEPT.

WHERE WE GET INFORMATION ABOUT YOU

The information we get about you comes from different sources and may include:

  • Information you give to us on applications or other forms, which may include your name, address, drivers license number, employment history, income, telephone numbers, e-mail addresses and Social Security number.

  • Representations you make to us, such as your employment history, account balances, payment histories and your relationships with other persons or entities you have listed as references.

  • Information from your transactions with us, our affiliated companies or our business partners who may provide you other related services.

  • Information we receive from consumer credit reporting agencies to confirm, verify or add to facts you provide us on applications or other forms. Data collected by such a reporting agency may be kept by them and later shared with others who are entitled to use these reports. That personal information gathered by consumer credit reporting agencies will be provided to others only as allowed by federal and state Fair Credit reporting laws.

  • Information we receive from your insurance agent or broker to confirm the presence of applicable insurance coverages required under an installment payment agreement.

OUR DEALERSHIP DOES NOT SELL OR RENT INFORMATION ABOUT YOU TO OTHERS.

In order to conduct our business and offer you the products and/or services that you may want, we may share your information within our company or affiliated companies (companies related by common ownership). The law allows us to share your financial information solely for the purpose of providing you the products and services you seek from this dealership. The law allows us to share your financial information with our affiliates or third parties outside of our dealership in order to service, market or underwrite our products and services to you. We may also share your information with financial institutions we have entered into a written contract with in order to provide you with financial products. We do not disclose your information to anyone else unless allowed or required by law. You cannot prevent these disclosures. You can limit our sharing of your personal information with affiliated and non-affiliated third parties to market their products to you. By signing this form, you are authorizing this dealership to share your nonpublic personal information with affiliated and/or non affiliated third parties that may have products or services that may be of value to you. You may refuse to allow us to share information with affiliated and non-affiliated and non-affiliated organization in order to market products and services other than ours; however, in doing so, you may not receive offer for other products and services that may be of value to you. If it is your intent to issue such a refusal (also known as an opt-out).


HOW WE PROTECT ANY NON-PUBLIC PERSONAL INFORMATION WE COLLECT ABOUT YOU.

We maintain physical, administrative, procedural and technical safeguards to protect this personal information from unauthorized access.

Access to your personal information is limited only to those who have a business need to do so. We also expect our vendors, affiliated companies, third parties, insurance agents and others to maintain a high regard for privacy and to safeguard all customer information.

In the event the security of your information is breached, we will notify you once the breach is brought to our attention.

We follow the laws of the state within which this dealership is domiciled when that law provided you more protection than federal law.

Authorization to share information with both affiliated and non-affiliated organizations:

I acknowledge that I have reviewed and accepted the terms and conditions set forth in this privacy statement.

Our Reviews

Autosmith Car Company - - Family Owned & Operated Since 1996 .

Autosmith Car Company has been dedicated to providing your transportation needs for the past 20 years. If you need a family vehicle, a pick up truck or a utility vehicle, we pride ourselves on listening to your needs and helping you make the right vehicle purchase. Our customers tell us that they enjoy the relaxed, casual, no pressure atmosphere that we provide. We are customer focused, because we are here for the long run and we know that you, the customer, is why we are here.

Dave W * * * * * 5 - Stars - . . .

Very happy with everything!

Drove out of my way to look at a 2005 Ford Ranger pickup truck, but glad I did. The whole process from beginning to end was the smoothest I've ever encountered from ANY car dealer before.  Mike and Karen  were very professional and very "real" and genuine people. Decided to buy the vehicle and everything was ready to go when I went back to pick it up. Also, the detailing done on the truck was top-notch. I would go back there again and have since told many other people about Autosmith. Thank you.


SOURCE - Read more at https://www.cars.com/dealers/187919/autosmith-car-company/reviews/#cQq1gxoYAjo1XqPE.99

Krystin * * * * * 5-Stars - . . .


Mike has been MORE than helpful. Very prompt response great feeling that they are concerned about customers!!!! A+++++++++++++

SOURCE -  https://www.cargurus.com/Cars/m-Autosmith-Car-Company.-sp280403

Jim * * 2 - Stars - . . .


Never responded to my initial inquiry via CarGurus. They did respond when I contacted them via their own website a few days later. The car I was looking at had sold in the interim; not sure why no response on the CarGurus channel. Maybe they never received it? The miscommunication cost me a vehicle this time....

SOURCE - https://www.cargurus.com/Cars/m-Autosmith-Car-Company.-sp280403

by Ed from Troy, ME * * * * * 5 - Stars - . . .

We decided to make the 208 mile one-way journey to Autosmith Car Company because Dave, over the phone, gave us plenty of info on the van and made us feel at ease. On arrival, Karen made us feel welcome and almost like we were home while Dave was getting the van ready for us. After the test-drive revealed some issues with the van, everyone at Autosmith, from the owner on down, pulled together to resolve them and to quietly offer us some alternatives. We were both impressed with how professionally and efficiently they dealt with unexpected issues that suddenly popped up. Although the process took longer than anticipated due to resolving the issues, we ended up buying what we consider to be a bargain. When it's time to replace our other aging vehicle, we'll definitely check with Dave, Norm and Karen to see what they have available. It was really worth the round trip for a great experience in used car shopping. Thanks again, guys!


Dealer Response:
We apologize, our thanks for your great review is late in coming. We are pretty sure you might have passed a few dealerships between Troy, Maine and Epsom, New Hampshire, so we are very happy to have been able to make your car buying experience worth the trip! Please let us know if we can help you in the future. Thanks again, Ken and Lee, Autosmith Car Company

SOUCE - https://www.cars.com/dealers/187919/autosmith-car-company/reviews/



by Cindy from Washington, NH * * * * * 5 - Stars - . . .

This was the easiest and best experience I ever had buying a car. Dan was helpful, friendly, polite and wasn't pushy at all. I test drove a couple of cars and I drove out of there with a car I love. Reason for visit: Shopping for Used Would you recommend this dealership to a friend? Yes Did you purchase a vehicle from this dealer? Yes


cars.com review https://www.cars.com/dealers/187919/autosmith-car-company/reviews/

Cathy Z from Dover, NH * * * * * 5 - Stars - . . .

Great Customer Service


Read more at https://www.cars.com/dealers/187919/autosmith-car-company/reviews/#Apj28fmcUZVzm1wS.99

free2bemeg NH * * * * * 5 - Stars - . . .

Extremely satisfied
Autosmith is a small, local dealership with all the important elements for a great buying experience. The sales team was friendly, courteous, and accomodating to our family, even a toddler. The entire process was painless and quick. The office is small, but adequate. The trade-off is being so close to home, well worth it in my opinion. We did have to call in on the included warranty in the first week and CAN NOT say how IMPRESSED we have been with Autosmith for taking care of the repairs. Thank you to everyone at Autosmith. We highly recommend anyone check out this local dealer first.

Dealer Response:
Thank you so much for the great review! Happy customers give our staff a good feeling about doing our jobs. We truly appreciate the business!

Read more at https://www.cars.com/dealers/187919/autosmith-car-company/reviews/#Apj28fmcUZVzm1wS.99

Jessica Luhman * * 2 - Stars - . VW Jetta

I bought a 2003 vw jetta from Autosmith because i was in desperate need of a decent car just for work commutes. They let me take it for a spin and it was a blast! I enjoyed finally having a car I could shift into 6th gear, not just 5th. Once i got over the bells and whistles of it all i looked down at thw dash and saw an airbag light.. I take it back to the lot and explain the couple issues i had with it. He told me that they could fix it up and check all the codes before i took it home. So being my naive 22 yr old self I agreed.. Took it home and was OBSESSING over this beautiful car. Had the car less than 2 hours and the battery died (after they told me they just put a new one in.) They never told me the car fax and said it was a very clean car.. I brought it back to them 3 or 4 times with in the warranty period to have them fix the same two issues i kept having! They would "fix it" and it would be back the way it was before i even got home. I got backed into hard on a one way road and it took my front bumper off a little and cracked the vw symbol. After i got out of work that same night i hit 2 raccoons. Big raccoons. Long story short, my car was deemed a total loss. The mechanic explained thatthe damadge on the vehicle from my accidents were not the reason it was a total loss.. It was the accident ts it had been in the past. This mechanic also asked me how the hell did it pass insepction?! I said it came to me that way. Good job Autosmith! Putting inspection stickers on vehicles that should not be on the road. Letting familys buy your cars with the potential outcome of someone getting seriously injured. For the record, both of the accidents i was in SHOULD have set off my airbags. Dont promise costomers with your "garage" where everything will be "fixed" and "road-ready" Unless you enjoy throwing large amounts of money away and being lied too, dont go to Autosmith. Will not recommend to ANYONE.


https://www.cars.com/dealers/187919/autosmith-car-company/reviews/

Response: Autosmith Car Company   2016 

Thanks for reaching out, Jessica, as it allows us the chance to clarify a few things about your experience with us. The cars that we sell are safe, reliable, and ready-to-go to our knowledge. However, when it comes to cars, there's always the possibility that something has gone unreported or that a problem has gone misdiagnosed. This is the reason we provide a 90-day warranty on all work that we do and tune up the car before it leaves our lot. We apologize that the car you purchased required extra work, but the work we put in was fair and honest. We're sorry to hear that you had two accidents in the car that lead to quite a bit of damage, but we can't take responsibility to the damage done to the car after those accidents. It sounds like both were quite large hits, which, of course, would result in the damage you saw on your car. That said, we apologize for any inconvenience on our part, and we wish you all the best. -Ken and Lee, Owners

Rob L. * * * * * 5 - Stars - . . .

5.0 star rating
4/17/2016

I purchased a truck from Autosmith in August of 2015. I'm not one for writing reviews and I'm a little late getting to this but, here goes. 

The salesman experience was average at best (not a bad thing) and negotiations were reasonable. Financing was quick and provided options. Pickup day was a little slow on the vehicle end as it was not quite ready when we were. Detailing was questionable at best but, all parties were pleasant and hospitable.

I mentioned these issues first because first impressions are lingering impressions. Now let's talk about the real company, not the first impression. 

There was a problem with the truck on the drive home, I called and they had me come back. The mechanic was waiting for me on arrival and quickly agreed to the issue. Problem 2, same issue. The rear axle was eating axle seals. They called me prior to the agreed upon pickup time to say that they were not satisfied with the results of the repair and we're going to replace the entire axle. They had the truck ready when they said it would be and all was good.

The communication, dedication, and professional attitudes of the office staff, mechanic, and owner were above and beyond. I give 5 stars because I have never been to a dealer that didn't give it their all to sell a vehicle, but there are few who give it their all to keep you happy after the sale. Great job, and thank you for an excellent buying experience,  I'll not forget to look here first when buying my next vehicle

Bob.

Directions

Autosmith Car Company, 1444 Dover Rd., Epsom, NH 03234 603-736-8000